Grow Retail Business with C360
Overview
C360 for Retail is Sonata’s advanced AI-powered Customer Data Platform, designed to transform the retail industry by providing a single, unified view of the customer.
With its Responsible Data Framework, C360 for Retail is fully customizable, scalable, and elastic, featuring a state-of-the-art architecture powered by industry-leading Master Data Management. It offers advanced data health checks and rapid prototyping, ensuring accurate and actionable Customer360 insights.
By leveraging these insights, businesses can boost revenue, optimize marketing efforts, and significantly enhance customer satisfaction. Sonata has been transforming customer acquisition and value appropriation for a decade.
Our C360 for Retail platform offers:
-
Cloud-based End-to-End BI Implementation
Efficiently build business intelligence solutions to gather and analyze customer data across the retail ecosystem.
-
Tabular Data Models using CSP Retail Domain Investments
Leverage advanced data models for in-depth retail analytics and actionable insights.
-
Retail Analytics Powered
Use cloud-native retail analytics solutions to stay ahead of the competition.
-
ML-based Advanced Analytics
Machine learning models to predict customer behavior, preferences, and trends.
-
Cloud-native Apps Powered by Analytics
Optimize retail operations using cloud-native applications enhanced with powerful analytics.
C360 for Retail serves a broad range of retail industry segments
- Apparel and Footwear Stores
- Electronics and Appliance Stores
- Home Improvement and Furnishing
- Health and Beauty Stores
- Jewelry Stores
Sonata Advantage
Prebuilt industry models
10X Faster onboarding, reduce development and deployment time by 50%
Collaborative Data Governance Framework
Manage decentralized customer information
Pre-built AI models
20% added AI accuracy in profile matching from unstructured social media data sets
Pre-built Models for Mobile Network Analytics
5X faster on real-time geo-based insights for personalized, location-specific offers.
Responsible Data Framework
Adheres to data compliance and standards such as GDPR, CCPA, PCI DSS, HIPAA, and PA.
30 Days' Time to First Value
Retailers begin seeing measurable benefits within the first 30 days.
Proven Results
+95%
- More highly valued customers identified
+150%
- Improved customer loyalty
+200%
- Increase in annual spend by targeted customer segments
3X
- Increase in marketable audience
+60%
- Improvement in Net Promoter Score (NPS)
5X
- Improvement in cross-sell and up-sell ratio
30%
- drop in Customer Acquisition Cost (CAC)