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Consulting

5

Case Study

Delivering Platformation

See how Sonata’s Platformation™ delivered significant benefits for one of the world’s largest materials sciences companies.

One of the world’s largest materials sciences companies was looking to construct a cognitive, intelligent, and automated customer service platform to transform their customer experience and improve their operational efficiency. The company needed a highly secure CSR that was API and Data-centric, event-driven, and delivered near real-time data. Sonata’s Platformation™-compliant solution created a system that was open, connected, intelligent and scalable, resulting in over $20 million in cost savings and a 70% automation of processes

Delivering Platformation